Who to contact with queries related to charging.
Queries on charges & payment of charges
If you have any queries about payment of invoices for subsistence charges please contact:
Tel: 0845 607 0330
Post:
Environment Agency
Income Department
Kingfisher House
Goldhay Way
Orton Goldhay
Peterborough
PE2 5ZR
In general, application charges (such as new applications, variations, transfers and surrenders) are paid with the application. Details are given on the application form.
If you have any other queries about our charges, please call our National Customer Contact Centre on:
Tel: 03708 506 506
Please state the type of charge or scheme in the email subject box to help us direct your query.
Responses to charging consultations
Responses to charging consultations should be sent to:
Post:
National Charges Team
Environment Agency
Horizon House
Deanery Road
Bristol
BS1 5AH
